General conditions of sale

‍

Flexible winter 2026 rates

Deposit: 50% of the amount of the stay is to be paid upon booking. The balance of the stay is due 14 days prior to arrival.

Cancellation : free of charge up to 14 days before arrival. Fee of 50% of the amount of the stay for a cancellation between 14 and 1 day. 100% of the stay fee for a cancellation on the day of scheduled arrival or in case of no show.

‍

Special conditions for the holiday season (from 20.12.2025 to 03.01.2026):

Deposit: 50% of the amount of the stay is to be paid upon booking. The balance of the stay is due 30 days prior to arrival.

Cancellation: free of charge up to 30 days prior to arrival. 100% of the stay fee for a cancellation less than 30 days.

Please note that reservations of 5 rooms or more are subject to different conditions.

‍

‍Pre-paid rates

Deposit: 100% of the amount of the stay is to be paid upon booking.

Cancellation: The total prepayment amount will be retained for any cancellations or changes.

Please note that reservations of 5 rooms or more are subject to different conditions..

‍

General conditions of sale:

Supplements applicable from the 3rd person in a room per night:

Bed and breakfast: Adult and children over 12 years old: €140 /Children 3-12 years old: €120

Baby welcome: complimentary (baby cot, bathtub, bath thermometer, changing mat, night light, bottle warmer), excluding food.

Animal: 35€ per day excluding food

Tourist tax: €3.50 per day per person over 18

Parking : 35€ per day with valet service

VAT: Our rates include a 10% VAT rate. These are indicated according to the taxes currently in force, and are subject to change according to the taxes applicable at the time of your stay.

Arrival : The room is available from 16:00.

Departure: The room must be vacated no later than 12:00. A penalty in the amount of one night will be applied for any departure beyond this time.

Non-smoking rooms: Please note that all rooms in our hotel are non-smoking. In case of non-compliance, you will be charged the costs of restoring the room.

‍

For the payment of the deposit (50% or 100%, depending on the rate chosen) and in case of payment by bank card, it will be debited at the time of purchase, i.e. at the time of confirmation, via a secure payment link. Also, please note that bank checks are not accepted for any payment.

‍

Pure Altitude Spa

Your arrival at the Spa : We recommend that you arrive at least 15 minutes prior to your treatment time in order to fully enjoy your experience. Please note that late appointments will not result in extensions of care.

Relaxation and disconnection: The Pure Altitude Spa is a sanctuary dedicated to relaxation. Please turn off your mobile phones to ensure a peaceful atmosphere for all our customers

Health condition: For your safety, please inform us of any health problems (heart problems, phlebitis, arthritis, ulcers, cancers under treatment...), allergies or injuries that could affect the smooth running of your care. In case of pregnancy, please also let us know

Pregnancy : For safety reasons, we do not perform massages on pregnant women during the first trimester of pregnancy. Specific programs adapted to the needs of pregnant women are offered. Do not hesitate to ask for advice at the Spa reception.

Personal items : In each massage room, baskets are available to store your jewelry. However, we recommend that you remove all your personal effects before you come. Please note that the hotel declines all responsibility for the loss or forgetting of items in the bathrobes.

Wellness area: Our wellness area is exclusively reserved for hotel guests. It is forbidden to smoke or consume alcohol in our spaces. In order to preserve the tranquility and exclusivity of this exceptional place, children under 12 are welcomed between 8:30 and 17:00. Children must be accompanied by an adult, and access to the fitness room and wellness facilities (saunas, steam room, and ice room) is prohibited for children under 16.

Cancellation policy : Prepaid treatment, not cancellable. Modifiable up to 24 hours before the treatment time as part of a dated report, subject to availability

‍